Warranty Information

John Barry Equipment Warranty

John Barry Sales extends the warranty conditions as scheduled by the product manufacturer. 

The Warranty period starts from the date of invoice, and shall be effective until warranty period expires. 

Where not stated, John Barry Sales will provide 1-year (12 months) warranty for other equipment items, with exception of the following goods and services: 

  • Cables (custom made & stock) - 3 months.
  • Audio & Video media - 3 months.
  • Consumable items - 3 months.

Should you have any questions regarding our equipment warranty conditions, please contact us


John Barry Warranty Claims

All warranty claims must be made in writing within the warranty period (from date of invoice). On receipt of your item, the warranty conditions will be assessed by our technicians prior to approving the warranty claim. 

John Barry Sales will repair warranted items to the specifications of the manufacturer. We service and repair in-house for all brands imported by John Barry Sales, and will arrange sublet repair for locally sourced products. 

Equipment exchanges will only be offered on approval from the manufacturer, and are subject to the manufacturer’s return schedule. 


John Barry Warranty Policy

  1. The Company warrants that Goods manufactured by it are free from fault and defects, notwithstanding that the Goods may have been sold by description or sample, the Goods shall be accepted by the Customer even though alterations in design or construction have been generally introduced by the Company or its Suppliers between the date of the contract and delivery of the Goods.
  2. The period of the warranty given shall:
  3. The warranty shall be limited to the replacement or repair at the option of the Company of any defective Goods and of such parts of the Company's Goods as have been damaged in consequence of the defect despite proper treatment. Parts replaced will not be returned.
  4. Claims under this warranty will be considered only if made in writing immediately such claim arises. Repair or replacement shall not extend nor renew the warranty period. The Goods shall be returned to the Company postage or freight prepaid. The Company does not accept responsibility for expenses of freight, packing, disassembly, mounting and travelling expenses for a technician and charges of a similar nature.
  5. Without limiting the generality of these terms of delivery this warranty shall not apply to Goods:-
  6. In the case of materials, parts or Goods not manufactured by the Company the Customer shall be entitled only to the benefit of any warranty given to the Company by the Manufacturer in respect thereof.
  • Commence from the date of delivery of the Goods.
  • Be as stipulated in our quotation.
  • If the Goods sold are repaired or altered by any third party without the consent of the Company.
  • Where parts not manufactured or sold by the Company are used in any replacement or repair.
  • If the Goods are not used with proper care and for the purpose for which they are sold and in accordance with any specified instructions for use.
  • If changes occur in the condition or operational qualities of the Goods due to incorrect storage or mounting or to climatic or other influence. In respect of faulty construction or defects due to the use of unsuitable materials if such method of construction or use of material has been specified by the Customer.
  • In respect of varnish and enamel damages.
  • In respect of the replacement of parts when such replacement of parts is part of normal maintenance, service or normal wear and tear.

If you would like to make a warranty claim, please complete the attached form.


Manfrotto Video Supports

All Manfrotto Video Products are covered by a statutory 2 year warranty, which assures that the product is fit for use and covered against any manufacturing defects. Manfrotto and John Barry are so sure that the quality of your Manfrotto products will exceed your expectations, that they offer original purchases an additional 3 year limited warranty extension on new video products, hence a full 5 year warranty. 

By simply registering your products with Manfrotto, your products is eligible for the warranty extension. Where you see the 5 year warranty logo on products sold on our website, this offer applies. 

Registration of products can be made at via the Manfrotto website


Digidolly

Digidolly is CNC manufactured to close tolerance from top quality materials and, treated with respect, will last a lifetime or more. 

Digidolly are so confident in the quality of their products, they offer a 5 year factory warranty, from date of purchase, against any manufacturing defects in any of their products. 

Even if your Digidolly is older than 5 years and you have any problems, Digidolly invite you to contact them directly, because as they say, they are here to help. 

To contact Digidolly, phone (03) 9800 4644 or visit their website for further detail.


SHAPE

SHAPE offers a lifetime warranty on all CNC Machined pieces, which pretty much means everything in their product range with the exception of the Follow focus gear. 


Kino Flo Lighting

Kino Flo Lighting Systems warrants the original purchaser that it's products under normal use, in accordance with normal operating instructions, will perform to the specifications published by Kino Flo at the time of purchase, for the following periods, from the date of purchase by the consumer. Ballasts - 2 years; Lighting Fixtures - 1 year; Lamps - 6 months of 2,000 hours, whichever comes first.



Sanken Microphones

Except as specified below, this warranty covers all defects in material and workmanship in this product. The following are not covered by the warranty: Damage resulting from accident, misuse, abuse, or neglect. Damage resulting from failure to follow the specifications and the resulting limitations. Damage occurring during shipment of the product (claims must be presented to the carrier). Damage resulting from repair or attempted repair by anyone other than Sanken or an authorized Sanken service facility. Damage to any unit which has been altered or on which the serial number has been defaced, modified or removed. Length of Warranty All parts are warranted for one (1) year from the date of original purchase. 12 Month warranty parts & labour.


Lectrosonics

The equipment is warranted for one year from date of purchase against defects in materials or workmanship provided it was purchased from an authorized dealer. This warranty does not cover equipment which has been abused or damaged by careless handling or shipping. This warranty does not apply to used or demonstrator equipment. Should any defect develop, Lectrosonics, Inc. will, at our option, repair or replace any defective parts without charge for either parts or labor. If Lectrosonics, Inc. cannot correct the defect in your equipment, it will be replaced at no charge with a similar new item. Lectrosonics, Inc. will pay for the cost of returning your equipment to you. This warranty applies only to items returned to Lectrosonics, Inc. or an authorized dealer, shipping costs prepaid, within one year from the date of purchase. This Limited Warranty is governed by the laws of the State of New Mexico. It states the entire liablility of Lectrosonics Inc. and the entire remedy of the purchaser for any breach of warranty as outlined above. NEITHER LECTROSONICS, INC. NOR ANYONE INVOLVED IN THE PRODUCTION OR DELIVERY OF THE EQUIPMENT SHALL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INCIDENTAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THIS EQUIPMENT EVEN IF LECTROSONICS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE LIABILITY OF LECTROSONICS, INC. EXCEED THE PURCHASE PRICE OF ANY DEFECTIVE EQUIPMENT. This warranty gives you specific legal rights. You may have additional legal rights which vary from state to state.


Lexar

Australia Purchases: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under our Limited Warranty are in addition to the other rights and remedies under applicable law in relation to the products. If you believe you have a warranty claim, contact your local authorized Lexar dealer from which you purchased the product or contact Micron CPG at:

Micron Semiconductor Australia Pty Limited
PO Box 658 North Sydney, NSW, 2059, 

kEncEmailsfuvsotAmfybs/dpn/bv / +612 8923 4500. 

For further information please visit http://au.lexar.com/support/warranties

IDX Power Systems

All IDX products are covered by the standard warranty terms as set out below, which covers all products purchased since January 1st 2013. 

BMS ENDURA Li-ion Batteries ENDURA ELITE, E-HL9, E-10, E-7 

2 Year Manufacturers Warranty: IDX warrants the above mentioned batteries to be free from defect in workmanship and material for the period of 2 years from the date of original purchase. This does not include the date of any subsequent replacement.

2 Year Capacity Warranty: IDX warrants that the above mentioned batteries will retain a minimum of 70% (EH-HL9 minimum of 80%) nominal capacity for 2 years from the date of original purchase, and within 300 charge cycles from the date of first charge. This does not include the date of any subsequent replacement. 

There are specific conditions regarding the use of BMS ENDURA Li-ion Batteries which could invalidate the Capacity Warranty. They are as follows: 

  • The batteries must not have been continuously operated or stored for more than 5 hours at a temperature over 40°C
  • The batteries must never have been operated or stored at a temperature over 60°C
  • The batteries must never have been discharged to or below 9.8V
  • The number of over discharge counts must be 10% or less of total cycle counts
  • IDX batteries should only be used together with IDX chargers

The data above is determined by using the IDX Battery Management System. 

Non-BMS ENDURA & NP-Style 

Li-ion Batteries 

E-HL9S, E-10S, E-7S, NP-L7S, SSL-VBG50, SL-VBD50, SLJVC50 

2 Year Manufacturers Warranty: IDX warrants the above mentioned batteries to be free from defect in workmanship and material for the period of 2 years from the date of original purchase. This does not include the date of any subsequent replacement. 

1 Year Capacity Warranty: IDX warrants that the above mentioned batteries will retain a minimum of 70% nominal capacity for 1 year from the date of original purchase. This does not include the date of any subsequent replacement. 

Wireless HD-Video Transmission System CW-7, CW-1 

2 Year Manufacturers Warranty: IDX warrants the above mentioned product to be free from defect in workmanship and material for the period of 2 years from the date of original purchase. This does not include the date of any subsequent replacement. 

IDX Chargers & Power Supplies 

VL-2PLUS, VL-2SPLUS, VL-4S, VL-4Si, VAL-4Si, MC-8i, LC-VWP, LC-2J,LC-2C,JL-2PLUS, IA-60a, IA-200a, IA-300a, AC-100HD, EB-424L 

2 Year Manufacturers Warranty: IDX warrants the above mentioned products to be free from defect in workmanship and material for the period of 2 years from the date of original purchase. This does not include the date of any subsequent replacement. IDX LED Lights, Stabilisation System & Accessories X5-Lite, X3-BD, IDX Shoulder Stabilisation System, IDX Accessory Products 2 Year Manufacturers Warranty: IDX warrants the above mentioned products to be free from defect in workmanship and material for the period of 2 years from the date of original purchase. This does not include the date of any subsequent replacement.. 

For the IDX Warranty to be valid, users must carefully follow the product operating instructions as per the supplied Instruction Manual. Any damage caused by customers through neglect or incorrect operation may result in the warranty being void.


Sandisk

SanDisk warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to SanDisk's published product specifications and be fit for normal use during the Warranty Period specified in the table commencing on the date of purchase provided that the product is legally placed on the market.

To make a warranty claim please contact SanDisk at the telephone number in the table or kEncEmailtvqqpsuATboEjtl/dpn within the Warranty Period and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number.

You may return the product after first obtaining a Return Material Authorization number and following any other guidelines listed.

For further information see www.sandisk.com and select "support".

SanDisk may repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. SanDisk will not be liable for indirect or consequential damage (including loss of data), or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident. This constitutes SanDisk's entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim. SanDisk products must not be used in applications where failure could threaten injury or life, such as life support systems. National laws may grant you other rights that are not affected by this warranty.