John Barry Service Department

NOTE: The Sydney Office and Warehouse are relocating from 8th September 2021. We will be able to accept repairs again after 21st September 2021

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Due to Covid restrictions currently in place for NSW, we are experiencing extended timeframes for product repairs. Currently the average wait time is 5-6 weeks

Please allow for this in your time schedule, or you can also contact our Service Dept. to confirm if there have been any changes techservice@johnbarry.com.au

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The John Barry team are all highly trained and experienced in film and television, with extensive product knowledge. Get more mileage from your video and audio equipment by booking regular servicing.

We can repair your equipment whilst it's under warranty, and we offer reasonable rates on repairs for services for out of warranty components as well.

Please visit our Warranty Information page for further details.

Repair Fees

Digital Cameras and accessories

$97.50 per half hour

Film Cameras and accessories

$97.50 per half hour

Lenses All optical devices and accessories

$97.50 per half hour

Audio - Electronic Recorders, Mixers & All RF Devices

$90.00 per half hour

Grip Tripods, Fluid Heads, Stands, Boom Poles/Arms

$75.00 per half hour

Audio, RF & Power Cables Cable manufacture and microphone terminations

$65.00 per half hour

 

Before you fill out the form below

Terms & Conditions of Service

  1. For the most efficient turnaround and response, please send items for service/repair directly to ‘John Barry Service, Unit B1, 16 Mars Road, Lane Cove, NSW 2066’. Email: techservice@johnbarry.com.au - Our other locations and departments will not have information regarding your repair.
  2. All freight charges to and from ‘John Barry Service, Unit B1, 16 Mars Road, Lane Cove, NSW 2066’, whether for warranty work or not are payable by the customer and may not be included in our quotation.
  3. We accept no responsibility for and may dispose of completed jobs that are left for more than 90 days after notification has been given for payment or collection.
  4. A minimum quotation charge of half an hour at the applicable labour rate* may apply per item where a quote is requested. If more time is required to dismantle equipment for quotation the actual number of hours taken will determine the charge for quotation. NOTE: If an insurance quotation is not accepted then paying the quotation charge becomes the responsibility of the customer.
  5. All care will be taken however no responsibility accepted for fire, theft or damage to goods while in our possession.
  6. Account customers have 30-day terms of payment. All other customers must pay prior to delivery or collection.
  7. Quotations are valid for 30 days only.
  8. Due to the complexity of some equipment, if during the course of the repair it is found that additional parts or labour are required then we reserve the right to adjust the quote.
  9. Due to the variety of products we repair and the urgency with which they are required back, we endeavour to complete work within a 1-3 week timeframe. However please be aware that more time may be required in situations where parts are not available, workload is unexpectedly heavy, or if testing determines other faults.
  10. Failure to sign and complete this form with enough relevant information may incur an additional administration fee.

Service and Repair Form

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John Barry Service Address Label

Need to organise a courier to return your repair ?

Here are some suggestions you may like to check out Sendle Parcel2Courier

Please note; John Barry Sales is not affiliated with these courier services. Please ensure your item is packed & protected sufficiently & covered by insurance, John Barry Sales is not responsible for damage incurred during transit