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Frequently Asked Questions
Before contacting our friendly John Barry Staff Members, many of the commonly asked questions can be answered here. If you have not found the solutions you were looking for, please view our Contact Us page for the most appropriate departmental information.
- When will my order be shipped?
- Do you deliver outside of Australia?
- Why is your product more expensive compared to a site overseas?
- Do you price match?
- How do I track my order?
- How do I apply for an account with John Barry?
- What payment methods do you accept?
- Can I pick up from you in store?
- What is your Exchange & Refund Policy?
- What courier company do you use?
- Do you offer rentals on your equipment?
- Do you offer warranty on your goods?
- What brands do you sell?
- I can't find an item on your site. Can you order it in for me?
- Why can't I add an item to the shopping cart?
- Does John Barry Sales charge GST?
- How Do I Get My Tax Invoice?
- What is your ABN?
When will my order be shipped?
Items in stock are generally dispatched within 24-48 hours from receiving your order. To maximise the efficiency of delivery, some orders may be delivered in multiple shipments from our interstate warehouses. Dangerous goods can only be dispatched by road-freight courier.
Our shipping method within Australia is a standard shipping service which is a 2-3 day service to all capital and major cities. Outback and rural areas will often take an extra few days as these areas are not always serviced daily. Delivery time in subject to variation without notice depending on courier and postal delays. You will be contacted if extended delays are to occur for any reason.
The delivery times quoted are from the time of dispatch from our warehouse, not from the time your order is placed online with us.
If your item is in stock, the item will be shipped either the same day, or the next business day.
If your item is not in stock, this means we will have to order it in for you, which could mean a delay. Our sales staff will contact you to discuss.
Do you price match?
We pride ourselves on providing the best possible price to our customers, but there are many variables. Please contact one of our sales team to discuss.
How do I track my order?
You can track the status of your order at any time by logging into the My Account section of our website.
How do I apply for an account with John Barry?
Please fill in the Account Application & Conditions of Business form located here - Account Application
Do you offer rentals on your products?
There is an item in your store but I can't add it to the shopping cart. Why?
If you see a product on our site that is for sale but you can't add it to the shopping cart, it is because the item has not yet reached our warehouse and is not yet in stock. If you would like to be notified of when a product is in stock, please let us know.
How secure is your website?
Our website has been secured by a GeoTrust SSL Certificate, which means your transactions are completely safe with us. For more information about this certificate, please visit the GeoTrust website.
Do you charge GST?
All equipment and services supplied through John Barry are subject to 10% local Goods & Services Tax (GST). All item prices displayed on the John Barry website are inclusive of GST.
International orders shipped out of Australia are exempt of 10% local Goods & Services Tax (GST) and will be charged accordingly.
What is your ABN?
Our Australian Business Number (ABN) is 24 000 599 262.
Do you deliver outside of Australia?
Unfortunately we can only ship inside of Australia.
I can see the same product on another website and your price is more expensive. Can you tell me why?
There are a number of factors to consider when comparing our prices with those from overseas. Things like exchange rates, shipping costs, duty fees, warranty restrictions, voltage compatibility and the fact that many items are restricted from being shipped to Australia all together; means that oftentimes there will be a difference in the base item price. Simply put, most items have additional costs to bring in to Australia and when the above factors are taken into account the price we sell items for in Australia becomes a lot more reasonable. Having said that, feel free to let us know about what prices you have seen and we will always endeavor to do what we can in that regard.
What payment methods do you accept?
We accept payments via credit card (VISA, Mastercard and American Express) as well as PayPal. If you are a business account user, you may purchase on account.
Can I pick up from you in store?
Yes. Please specificy which store you would like to collect from (Sydney or Melbourne) upon checkout. Please note that we hold stock in both stores and your item may need to be shipped from another warehouse.
What is your Exchange and Refund Policy?
Please visit our Warranty, Repair & Refund page for information and our policy.
What courier company do you use?
John Barry uses Startrack Express for all shipments from purchases on our website. For more information about Startrack Express, please visit their website.
Do you offer a warranty on goods purchased?
Yes. Please refer to our Warranty, Repair and Refund information page.
What brands do you sell?
John Barry sells over 100 industry brands. Please refer to our Brands page for a complete listing.
I can't find an item on your site. Can you order it in for me?
John Barry stocks thousands of items from hundreds of brands. If we are a reseller of a brand, then yes we can source it for you. Please contact one of our Sales team to discuss.
How Do I Get My Tax Invoice?
You will receive your tax invoice in the post along with your order. Unfortunately we cannot send you a tax invoice at any point beforehand.